No one wants to be faced with conflict, but when we are, those with conflict resolution training fare better than those who haven’t had the training. This is one of the most important reasons conflict resolution is being taught and stressed in schools today. Kids don’t know how to react when faced with conflict, and often it ends in some sort of violence or at least verbal threats. With conflict resolution training, the hope is to stop much of that and teach kids to relate better and be able to settle their differences non-violently.
Conflict Resolution Training in the Workplace
Conflict resolution training is just as important for adults. Many adults have never had any type of training, because when they were in school there was no such program. Conflict resolution training in the workplace is a successful way to teach workers how to relate to one another and how to handle conflicts that arise in a reasonable manner.
How to Negotiate
Good conflict resolution training will teach workers how to negotiate with someone in a variety of situations. Negotiation is the first step in conflict resolution, and many disputes might be stopped there if people were better at conflict resolution. No matter how willing you are, though, problems can still crop up. Conflict resolution training will teach you how to negotiate with someone who seems unwilling, or how to negotiate with someone who holds authority over you, both very difficult things to do.
Why Conflicts Happen
Some training digs even deeper than what to do when conflict occurs as it eventually will. It tries to help each person understand why it occurs, and why many of us are so hesitant to really face it and deal with it. No one wants to be the one in the middle of the conflict, so often just ignoring the problem seems more desirable than facing it out in the open.
How Your Perception Affects Your Negotiation
Who you are has a great deal to do with how you see things. Everyone sees things differently, of course, but you share some perceptions with your sex, your race, the population of your local area, and other groups. Those perceptions change the way you see things from the way the person you’re having the conflict with sees things. Try to put yourself in those shoes so that you can at least try to see where the other person is coming from.
Dare to Use Conflict Resolution
Of all the methods of resolving problems, conflict resolution is the hardest and takes the most courage. Good conflict resolution training will make you feel bold and brave for trying to find a way to settle the difference you have with the other party.
You can learn more about arbitration training.